Our Commitment To Privacy
Your privacy is important to Rain elements. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Additionally, Rain elements adheres to the Personal Information Protection Act (PIPA) and Personal Information Protection and Electronic Documents Act (PIPEDA) Principles as set forth by the Office of the Privacy Commissioner of Canada and British Columbia. To make this notice easy to find, we make it available on our website.
Types of Information Collected
In order to better provide you with our numerous services, we collect two types of information about our users: Personal Information and Non-Personal Information.
When you order services through Rain elements, we request certain personally identifiable information from you on our order form to us to allow us to process your order, provide you with the services you order from us, and to provide ongoing technical support for your account. You must provide contact information (such as name, email, phone number, and address) and financial information (such as credit card number, expiration date). By purchasing our services, you agree to provide and maintain accurate, complete and updated information. Your personal information will be kept only as long as we need it for the purposes for which we collected it, or as permitted by law.
After you have ordered our services, we may be in communication with you about your account. These communications are essential to our relationship with you and to our ability to provide you with quality services that are responsive to your needs. As a result, we may maintain information about our communications with you for future use.
Rain elements shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, Rain elements shall take reasonable steps to ensure that personal information is accurate, complete, current and reliable for its intended use.
Disclosure of Personal Information
We use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide service. In the event that this policy changes, we will provide you with an opportunity to opt out or otherwise prohibit the disclosure of your information to third parties for any purpose other than your ordering and ongoing use of our services. For sensitive information, affirmative or explicit (opt in) choice will be given if the information is to be disclosed to a third party or used for a purpose other than previously authorized.
We do not sell, trade, or rent your Personal Information to others. We do provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We and our service partners use your Personal Information to operate our sites and to deliver our services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this site or release your address information to the delivery service to deliver products that you ordered.
Occasionally, Rain elements may be required by law enforcement or judicial authorities to provide Personal Information to the appropriate governmental authorities. We will disclose Personal Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use Rain elements services for illegal activities. We reserve the right to report to law enforcement agencies any activities that Rain elements in good faith believe to be unlawful.
Rain elements may also use the Personal Information collected to contact customers regarding important changes to our site, new services and special offers we think you will find valuable. You will be given the opportunity to notify us of your desire not to receive these offers through our client portal or by sending an email request at email@example.com.
Rain elements collects tracking data when users visit our websites. Whenever you request a page through your browser, navigation data such as your IP address, browser and version, operating system, date and time and the site from which you came are stored in a log file. We use this data to analyze visitors' use of our site in order to make improvements to our site.
Disclosure of Non-Personal Information
Rain elements may share this anonymous traffic and demographic information in aggregate form with other business partners. We do not share any information with anyone that can identify an individual user.
A cookie is a small text file that is stored on a users computer for record-keeping purposes. Rain elements may use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. The Rain elements website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. When entering Personal Information, we strongly recommend an SSL-enabled web browser.
Our Commitment to PIPA & PIPEDA
Rain elements believes in protecting your privacy. When we collect personal information from you on our website, we comply with the PIPA and PIPEDA Principles as set forth by the Office of the Privacy Commissioner of Canada and British Columbia regarding the collection, use and retention of personal. Rain elements will regularly review our privacy promises, to ensure that we are in compliance with the PIPA and PIPEDA Principals.
PIPA & PIPEDA Enforcement
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Access To Your Personal Information
You always have access to the information we have about you. To review and update your personal contact information, simply log into our client portal. You may also email firstname.lastname@example.org to have the information changed.
If you have a complaint or dispute relating to PIPA & PIPEDA cannot be resolved through our internal process, we agree to dispute resolution using the Office of the Information and Privacy Commissioner.